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Refund & Returns Policy

FloristWow24 | Luxury Flower Delivery — Refund & Returns Policy

We work hard to make every bouquet beautiful. Because flowers are perishable, returns work differently than for non-perishable products. Please read the policy below to understand eligibility, timelines, and how to request help.

Last updated: January 23, 2026 • Home • Shop
Contents

Overview

If something is not right with your order, contact us and we’ll make it right where possible. Because flowers are perishable and often custom-prepared, refunds and replacements depend on the situation and the time you contact us.

Perishable items (flowers)

Fresh flowers are perishable and time-sensitive. For this reason, we do not accept “returns” of delivered flowers like non-perishable products. Instead, we review each case and may offer a refund, partial refund, store credit, or a replacement.

When you may be eligible for a refund or replacement

You may be eligible for help if:

  • Damaged or poor-quality flowers on arrival (e.g., significantly wilted or broken).
  • Wrong item delivered (different product than ordered).
  • Missing items (e.g., add-ons not included).
  • Late delivery (where a specific delivery date was selected and we failed to meet it, subject to local courier conditions).
  • Order not delivered (confirmed by courier logs, subject to investigation).
Tip: For quality issues, please contact us as soon as possible and include photos of the bouquet and packaging.

When refunds/returns are not available

Refunds or replacements may not be available in these situations:

  • Recipient refusal or recipient not available, when delivery was attempted according to instructions.
  • Incorrect address or incomplete address provided by the customer.
  • Minor natural variation in flower shades, bloom size, or seasonal substitutions (we aim for closest match).
  • Care issues after delivery (e.g., flowers not watered, kept in direct heat/sunlight).
  • Order changes requested too late after the bouquet is already prepared or dispatched.
Important: Flower arrangements can look slightly different due to seasonality and availability. We keep the overall style, value, and color theme as close as possible.

How to request help

To start a request, please send us:

  • Your order number
  • The recipient city and delivery date
  • A short description of the issue
  • Photos (recommended for quality/damage claims)

We may ask for additional information to investigate (e.g., courier confirmation, delivery instructions, or timestamps).

Timelines & processing

We recommend contacting us within 24 hours of delivery for quality issues, since flowers change naturally over time. Once approved, refunds are usually processed back to the original payment method.

  • Review time: typically within 1–3 business days
  • Bank processing: may take 3–10 business days depending on your provider

Delivery issues & recipient not available

If a courier attempts delivery and the recipient is unavailable, we may:

  • Contact the sender/recipient to reschedule (where possible), or
  • Follow safe-place / neighbor instructions if provided, or
  • Return the bouquet to the local facility (depends on courier and city).

In these cases, refunds are not guaranteed, as the service was attempted and flowers are perishable. We will still do our best to find a reasonable solution.

Order changes & cancellations

If you need to change or cancel an order, please contact us as early as possible. Once an order is prepared, dispatched, or handed to a courier, it may not be possible to cancel or modify it.

  • Changes are subject to flower availability and cut-off times.
  • Custom orders may have limited cancellation options.

Contact

For refund/returns help, contact us and include your order number:

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