FloristWow24 | Luxury Flower Delivery — Privacy Policy

Who we are

Our website address is: https://floristwow-24.com/. We operate an online flower delivery store (the “Service”).

Information we collect

Depending on how you use our website, we may collect:

• Contact details (such as name, email, phone number) when you submit a form or place an order.
• Order information (billing/shipping details, items purchased, delivery date, notes, and order history).
• Recipient information (recipient name, phone number, delivery address, and delivery instructions) when you send flowers to someone else.
• Account information (if you create an account), such as username and saved addresses.
• Technical data (IP address, browser type, device information, and pages visited) for security and analytics.
• Customer support messages you send to us via forms, email, or other channels.

How we use your information

We use your information to:

• Process and fulfill your orders, including delivery coordination and order updates.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and user experience.
• Prevent fraud, abuse, and unauthorized access.
• Send service-related messages (e.g., order confirmation, delivery updates).
• Send marketing messages only if you have opted in (where required by law).

Legal bases (GDPR/UK GDPR)

If you are in the EEA/UK, we process personal data under these legal bases:

• Contract: to take steps before entering a contract and to fulfill orders you place.
• Legitimate interests: to keep our Service secure, prevent fraud, and improve our website.
• Legal obligation: to comply with tax/accounting and other applicable laws.
• Consent: for optional cookies or marketing (where required).

Cookies & tracking

We use cookies and similar technologies to keep the site working (e.g., cart functionality), remember preferences, and understand site usage.

You can control cookies through your browser settings. Disabling some cookies may affect site features like checkout and cart.

How we share information

We do not sell your personal data. We may share information with trusted providers only when necessary:

• Delivery partners / couriers to deliver your order.
• Payment providers to process transactions.
• Website hosting and security providers to run and protect our website.
• Analytics tools to measure performance and improve the site (where enabled).
• Legal authorities if required by law or to protect rights and safety.

Payments

Payments are processed by third-party payment providers. We do not store full card details on our servers. Payment providers may collect and process your data according to their own policies.

Delivery & recipient data

If you send flowers to someone else, you confirm you have permission to provide the recipient’s information for delivery. We use recipient data only to fulfill the delivery and resolve delivery issues.

Data retention

We keep personal data only as long as needed for the purposes described above, including legal, accounting, or reporting requirements. Order records may be retained for compliance and warranty/support.

Security

We use reasonable safeguards to protect your information. However, no website or transmission is 100% secure. Please use strong passwords and avoid sharing sensitive information in public areas.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to object or withdraw consent (where applicable).

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete data.
• Deletion — request deletion where legally permitted.
• Objection / restriction — object to certain processing or request restriction.
• Portability — receive certain data in a portable format (where applicable).

Children’s privacy

Our Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest version.

Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

• Email: info@floristwow-24.com
• Phone: +1 912 561 2619